Envíos y Devoluciones

At El Color de la Artesana we strive to provide you with an easy and satisfying shopping experience. Next, we provide you with important information about our shipments:

1.Shipping terms:

-The processing time of your order may vary, generally between 1 and 3 business days. Once processed, the delivery time will depend on the location and the shipping method selected.

-We will send you an email confirmation with shipping details and a tracking number so you can track your order.

2. Shipping methods:

- We work with reliable shipping services to make sure your order arrives safely and on time.

- The available shipping methods will be displayed during the checkout process. You can select the one that best suits your needs.

3. Shipping costs:

- Shipping costs are calculated based on the weight, size and delivery location of your order.

- During the purchase process, you will be shown the shipping cost before finalizing your order.

2. Returns:

At El Color de la Artesana we want you to be satisfied with your purchase. If for any reason you need to return a product, then we provide you with our return policy:

1. Products eligible for return:

-For hygiene reasons, changes or returns are not accepted, only returns will be accepted due to manufacturing defects or shipping damage. They must send a photo in the original packaging with the damage, the day of receipt.

-Personalized or custom-made products may not be eligible for returns, unless there is a manufacturing defect or error on our part.

2. Return process:

- If you wish to return a product, please contact us within 5 days of receiving your order. We will provide you with detailed instructions on how to proceed.

- The cost of return shipping will be the responsibility of the customer, unless the product has a manufacturing defect or there is an error on our part.

3. Refunds:

Once we receive the returned product and verify that it complies with our return policies, we will process the refund.

- The refund will be made using the same payment method used in the original purchase, unless otherwise agreed.

If you have any additional questions about our shipping and returns, please do not hesitate to contact us. We are here to help you and make sure you have a satisfying shopping experience at El Color de la Artesana.